Terms and conditions

Scope and application

These Terms and Conditions provide the legal framework for the Agreement the Customer (defined as any natural or legal person who makes a purchase on this website) enters into when using this ‘Website’ or purchasing products from it. This Agreement is between you, the Customer, and Nutrapixel BV.

Nutrapixel BV is a company registered in Belgium under Company Number (KBO) BE1003890414, with the following registered address:

Nutrapixel BV
Lange Eerselsstraat 34
2200 Herentals
Belgium

(this address is not to be used for shipping returns)

These Terms and Conditions are made available to the Customer by Nutrapixel BV before entering into an Agreement with the Customer.

The Seller may amend these Terms and Conditions at any time. The Terms and Conditions in force at the time of ordering the Products will apply to the Agreement between the Customer and the Company.

The nullity of a provision or part of a provision under the Agreement will in no way affect the validity of the remainder of the provisions or clauses.

Your agreement with us

Whenever you order a product on this website, you will confirm that you have read and agree with these Terms and Conditions and agree to enter into a binding Purchase Agreement with Nutrapixel BV for this product.

The Purchase Agreement remains in force until the Parties to the Agreement have performed all the obligations that follow from it.

Product orders can be placed through a one-time purchase Agreement, or through a purchase Agreement with recurring delivery of goods for an indefinite period. Products that are sold on this website on the basis of such an indefinite Agreement with recurring delivery of goods can be paid for and delivered on a monthly basis, or a set amount of months. The specific options for the time periods and the amount of products that can be delivered in a certain time period are provided to customers on this website.

The Customer can cancel an Agreement that has been entered into for an indefinite period at all times. The Agreement will end after the current payment period has ended. Products that have been delivered in the current payment period can be returned for a refund up to 14 days after delivery.

For the agreement to be executed properly, the Customer ensures that the information that is asked of him/her provided during the ordering process is correct. Nutrapixel BV cannot be held liable to any delay in delivery or other execution of the purchase agreement that is due to having received the wrong information by the Customer.

Right of withdrawal

The Customer has the right to cancel a Product Order before shipping without justification.

The Customer will be notified of his cancellation by e-mail.

After the Customer has been notified that an Order has been shipped, it is no longer possible to cancel it. If the Order has already been shipped, the Customer has the option to return the Order in accordance with the conditions laid out in article 8.

Prices and payment

The Product is priced at the amount that is mentioned on the website at the moment that the Customer places an order. Prices are listed in Euro.

The prices that are listed on the product pages of this website include Value Added Tax, at the rate of the country of destination of the goods. They do not include possible import taxes or other fees that are levied by the country of destination of the goods.

The prices that are listed on the product pages of this website do not include shipping costs. Shipping costs will be calculated based on the destination of the order, and will be made known to the Customer after the Customer has provided the destination of the order, and before the Agreement is finalized. Depending on the amount or Product that is ordered and the Product destination, free shipping can be provided by the Seller. The Seller will make the conditions that are required for free shipping known through the website.

In the case of deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the Seller is not responsible and which must be assumed by the Customer. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transmission of funds if delivery is not made to a country outside the European Union but the customer makes the payment from a country outside the European Union.

Before the Order is finalized, the Seller will provide an overview of the full amount to be paid by the Customer to the Seller, consisting of the product Price (including VAT) and shipping costs.

All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typesetting errors. The Seller is not obliged to deliver the product at the wrong price in the event of printing and typing errors.

The available payment option(s) will be communicated to the customer on this website.

Delivery and shipping

The ordered Product is shipped within 48 hours after the payment is fully processed and the funds are transferred to our accounts. Weekends and public holidays do not count towards calculating this time period.

The place of delivery is the address that the Customer has made known to the company.

Shipping services are provided to all countries within the European Union, to the United Kingdom, Iceland, Norway and Switzerland.

Shipping prices are dependent on the selected shipping provider and the country of destination.

Delivery times range from 1 to 7 workdays, depending on the moment that the order is placed and the country of destination of the shipment.

The Seller has the right to withhold the delivery of the Product until the Customer has paid for it.

Liability and force majeure

If the purchased item is delivered in a damaged or otherwise incomplete manner, the Customer has the right to a replacement.

The Seller is not responsible for the non-execution or delay of the execution of the Agreement due to circumstances that are outside his control. In such an event:

The Seller will notify the Customer of these circumstances as soon as it has acquired knowledge of them

The obligations under the Agreement shall be suspended and the period for performance of the obligations shall be extended for the duration of the Force Majeure situation. If the Force Majeure situation affects the delivery of the Products, the Seller shall arrange a new delivery date with the Seller after the Force Majeure situation has passed.

The Customer retains the right to cancel the Agreement at any given time if one of the situations mentioned in this article occurs. The Seller will then refund the Price of any Product that has not yet been delivered. This article does not affect the Customer’s rights to return the product based on Article 8.

The Customer will ensure that he consults a licensed health professional before using a Product purchased on this Website if he has a known health condition. The consumer agrees not to consume the Product if he has any of the contraindicated health conditions listed in the provided Product information.

Promotions and vouchers

Vouchers, promotional codes and any other manner of price discounts which are issued by the Seller are only valid for the specific conditions under which they are issued. Unless explicitly stated or agreed upon by the Seller, they can not be used in conjunction with other vouchers, promotional codes or discounts for the same order.

A voucher or promotional code can only be redeemed before the completion of the order process and cannot be applied to an order that is already completed.

The value of a voucher or a promotional code which has been used to purchase a product will not be refunded if the Customer returns the goods.

Return and refunding of goods

The Customer has the right to return a purchased Product without any reason within a period of 14 days, starting the day after he has received the Product.

If the Customer enters into an indefinite Agreement with recurring delivery of goods, he may withdraw from the Agreement within 14 days, starting from the day after he has received the first delivery of the Product.

The Customer who wishes to return a product must take adequate care that it is returned unopened and undamaged, in its original packaging. The Customer must take reasonable care for the Product to be returned and package it properly, so as to maintain its integrity.

After the Customer has notified the Seller of his intent to return the goods, the Seller will provide the return address for the goods to be shipped to, and any additional instructions which are required to be able to return the Product. The Customer is personally responsible for the cost of shipping back the Product.

After the Seller has received the returned goods, he will refund the paid Price of the goods to the Customer. If the Product or its standard packaging are damaged, the Customer loses his right to a refund, unless he can prove that the damage is not due to his lack of care or proper handling, or that the product was already in damaged condition when he received it.

Refunds will be done by preference through the same manner of payment that was used by the Customer to purchase the product, or if this is not possible, through bank transfer or any other manner that is agreed upon by the Seller and the Customer.

Use of personal data

The Seller will only use the personal data of the Customer, acquired in the course of the fulfilment of the Purchase Agreement, according to the Privacy Policy outlined on this site.

Amendments to the terms and conditions

The Seller reserves the right to modify or amend these Terms and Conditions at any time. Changes or amendments will become effective 30 days after the updated terms are posted on our website and will be communicated to the customer prior to this change via email, at least 30 days before they become effective. This communication will clearly explain the nature of the changes and indicate the date they will come into effect.

Customers have the right to cancel the Agreement without cost or penalty if they do not accept the modified terms. Customers must communicate their intention to cancel the Agreement within 30 days after the notification of the changes. If the Customer does not object or cancel the Agreement within this period, it is assumed that the Customer accepts the changes.

Any changes to the Terms and Conditions will also apply to existing Agreements of indefinite duration, starting from the date the changes come into effect, unless indicated otherwise in the communication to the Customer.

A historical overview of the changes to the Terms and Conditions will be available on our website. Customers can receive a copy of the current and previous versions of the Terms and Conditions upon request.

Applicable law and jurisdiction

These Terms and Conditions are governed by Belgian law. This means that the Agreements for the purchase of Products through our Website and any disputes or claims arising therefrom or related thereto shall be governed by Belgian law, to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his/her habitual residence.

Customer support and alternative dispute resolution

In case the Customer wishes to file a complaint with Nutrapixel BV concerning the fulfilment of the Agreement, he can send an email to the e-mail address [email protected].

In the case of a dispute with the Seller, the Customer may contact the European Consumer Centre, Hollandstraat 13, 1060 Brussels, Belgium ([email protected]).

The Customer may also submit his/her complaint to the online dispute resolution platform provided by the European Union.